O & P Construction Services are one of the few contractors of our size to operate a Quality Management System accredited to ISO 9001:2008
The quality of all our operations is managed at all stages of the construction process from conception to completion.
With the ethos firmly on ‘get it right first time' we have continued to make improvements in all areas of service.
One of the most important tools we use, to ensure the service we provide is unbeatable, are our client satisfaction surveys, which are completed by the client and the architect, when projects have concluded.
The authors are asked to rate eight key areas of our performance, on a sliding scale running from 0 being poor, with 5 being exceptional.
This data allows us to fully review projects based not on financial measure, but on the impartial observation of our project partners. This process is essential as we are able to close the quality circle and ensure that the high levels of satisfaction our clients enjoy, improves year on year, in line with our policy of continuous improvement in all aspects of our operations.
The investment in these systems allow us to offer total peace of mind to all our clients that we can deliver projects on time, on budget and to the highest standards of quality, build and finish.
Our recent survey results can be seen in the bar chart below, and reveal an improvement year on year, in all aspects of our performance, and show consistently high scores for each of our performance indicators.
